Shipping policy

Thank you for shopping with us. Please note that processing your order may take up to 14 days before it is shipped. This time is needed to prepare and carefully pack your product.

Shipping times vary depending on your location and the shipping method selected at checkout. You will receive a tracking number once your order is dispatched.

SHIPPING & DELIVERY POLICY

1. What countries does VK Scales ship to?

North America:
Contiguous United States, Canada

Europe:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
(VAT taxes of orders under 150€ are pre-collected at checkout, and no duties or taxes will be charged when the package reaches EU customs.)

Asia Pacific:
Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

West Asia:
Israel

Note:
Currently, we do not ship to countries in South America and Africa. We are unable to ship to PO Boxes or APO/FPO military addresses. If you can not continue at the checkout, this means we don not ship to this country.

2. How much does shipping cost to my country/region?

Currently, we are pleased to offer FREE standard shipping worldwide on orders exceeding:

  • US$52 (USD)
  • £39 (UK)
  • €45 (Eurozone)
  • AU$75 (Australia)
  • CA$72 (Canada)

 

For orders below these thresholds, shipping rates will be calculated at checkout based on your location.

3. Is there a set shipment time for all products?

  • Contiguous United States:
    Fulfillment: within 2 business days
    Shipping: 7–15 business days
  • Canada:
    Fulfillment: within 2 business days
    Shipping: 6–14 business days
  • Europe:
    Fulfillment: within 2 business days
    Shipping: 6–13 business days
  • Asia:
    Fulfillment: within 2 business days
    Shipping: 8–15 business days

4. How can I track my order?

You will receive a confirmation email from our warehouse once your order is shipped.
Click the tracking link in the email to view real-time updates on your shipment.

5. Can I ship to a different address?

Yes.

  • Credit card payments:
    Contact customer support at vidk.scales@gmail.com or via Facebook Messenger with the new address before shipment.
  • PayPal payments: Address changes are not allowed due to security policies.
    Refer to your PayPal account for details.

You can also check your order status by logging into your account.

6. What happens if my package is rejected or returned?

If an order is returned due to:

  • Incorrect/incomplete address
  • Refusal of delivery
  • Undeliverable status

VK Scales reserves the right to:

  • Retain original shipping/handling fees
  • Deduct return-related costs from your refund

7. Should I inspect the package upon delivery?

Yes — this is critical.

  • Check that:
    • Correct model was delivered
    • Product is functional
    • No visible damage

Do NOT sign until inspection is complete.
Signing confirms acceptance “as is”.

Claims deadline:

  • Missing or damaged items must be reported within 5 business days

8. What if items are damaged or missing?

Damaged items

  • Keep original packaging
  • Contact VK Scales immediately
  • Provide photos
  • A damage claim will be filed with the carrier

 Do NOT return items before contacting support

Missing items

  • Report within 5 business days
  • Provide:
    • Photos of received items
    • Packing list

Recommendation: record an unboxing video as proof.

9. What if an item is on backorder?

  • You will be notified if an item is unavailable
  • Order will remain open unless you request cancellation
  • Items ship once back in stock

For international orders:

  • Orders containing backordered items will not be partially shipped
  • Entire order is held until all items are available

10. Handling order problems after delivery

If you signed and notice damage:

  1. Take photos immediately
  2. Reject the package
  3. Contact vidk.scales@gmail.com

Report issues within 3 business days

Include proof for faster resolution:

  1. Damaged package/product
    → Attach photos
  2. Incorrect or missing items
    → Attach photos + packing list
  3. Marked delivered but not received
    → Report immediately with details

If you have any questions or concerns about your order, please contact our customer service.