Refund policy

RETURNS & WARRANTY

1. Overview

  1. This After-sales Policy only applies to VK Scales Co., Ltd. (“VK Scales.com”) products purchased for your own use and not for resale.
  2. By purchasing VK Scales products, you acknowledge that you have read and agreed to this policy.

2. Coverage

VK Scales warrants that each VK Scales product will be free from material and workmanship defects under normal use during the warranty period. The warranty period starts from the date when your VK Scales product is purchased or shall be set separately by VK Scales.

3. How to Obtain After-sales Service

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting VK Scales.
After-sales services may not be provided, and After-sales Policy may be different in some areas. Additional charges may apply outside of VK Scales’s service areas. Please contact VK Scales for information specific to your location.

4. Return & Refund Service, Replacement Service, and Warranty Repair Policy

1. Return & Refund Service

VK Scales guarantees that subject to the following conditions, Return & Refund Service and Replacement Service can be requested by providing legal proof of purchase. You can request Return & Refund Service within 60 calendar days of receiving the product (calculating from the next day when the product is received), and Replacement Service within 60 calendar days of receiving the product.

Type 1: The product has a manufacturing defect or quality issue.
It is determined that it is a quality issue after the product has been analyzed by VK Scales or the service center authorized by VK Scales. Return & Refund Services can be provided at a given time.

Type 2: The product is damaged during transit, incorrect items are sent, items are missing, or the product does not match the original description of the product shown on the website. If the package is damaged during transit, incorrect items are sent, or items are missing, do not sign for the package. Take a photo for proof. If the package has been signed for, obtain proof of damage during transit issued by the courier. For other reasons, Return & Refund Services can be provided at a given time after confirmation from VK Scales.

Notes:

i. Return & Refund Services and Replacement Services will not be provided where:

  1. A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
  2. Damage is caused to the product by uncontrollable external factors, including earthquakes, fire, floods, lightning strikes, or transportation accidents.
  3. A product sent to VK Scales for Return & Refund and Replacement Services does not include all original accessories, attachments, or packaging.
  4. A product is not delivered to VK Scales within seven (7) calendar days after Return & Refund Service confirmation is sent from VK Scales.
  5. Not all products for Return & Refund and Replacement Services are sent to VK Scales.
  6. Proof of damage during transit issued by the carrier cannot be provided, and the package was not rejected during sign for.
  7. Any fault or damage of the product is caused by non-manufacturing factors, unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation not in accordance with official instructions or manuals.

ii. If it meets the replacement service requirements, the warranty period of the replacement product should be recalculated.

2. Warranty Repair Policy

You can request Warranty Repair Service where:

  1. The product under warranty has a manufacturing defect.
  2. A valid proof of purchase or receipt is provided.

If it is detected that the product meets the warranty repair service, diagnosis and material fees, and labor costs will be covered by VK Scales.

This policy does not cover the following:

  1. Crashes or damage caused by non-manufacturing factors, including but not limited to, pilot errors.
  2. Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
  3. Damage caused by unauthorized modification, disassembly, repair, or shell opening not in accordance with official instructions or manuals.
  4. A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
  5. Damage is caused to the product by uncontrollable external factors, including earthquakes, fire, floods, lightning strikes, or transportation accidents.
  6. Proof of damage during transit issued by the carrier cannot be provided, and the package was not rejected during sign for.
  7. The product is out of warranty.
  8. Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
  9. Any fault or damage of the product is caused by non-manufacturing factors, unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation not in accordance with official instructions or manuals.
  10. A product is not delivered to VK Scales within seven calendar days after Warranty Repair Service confirmation is sent from VK Scales.

3. Others

  1. The warranty of the product is not globally available due to product version differences. After-sales services may vary with respect to your product, or the country of purchase.
  2. Make copies of all data contained in your product as the data may be lost during the repair process. Or VK Scales shall not be responsible for the loss of any data.
  3. If VK Scales determines that the issue is not covered by this Warranty Repair Policy, you will have to apply for Paid Repair Service or choose to send your product back.
  4. The above terms do not affect other rights of consumers under local law.

5. Product and Part Replacement

When After-sales service involves the replacement of a product or part, the replaced product or part becomes VK Scales’s property and the replacement product or part becomes your property. Only unaltered VK Scales products and parts are eligible for replacement.

Replacement products or parts provided by VK Scales may not be new, but they will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty. A new serial number will be bound to the replacement product or component.

6. Use of Personal Contact Information

If you obtain service under this policy, you authorize VK Scales to store, use, and process your product usage log information and your contact information, including name, phone number, address, and e-mail address. VK Scales may use this information to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. To achieve these aims, you authorize VK Scales to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law.

7. Limitation of Liability

When receiving service, VK Scales is responsible for loss or damage to your product only while it is in VK Scales’s possession or transit, if VK Scales is responsible for transportation.

VK Scales is not responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.

Under no circumstances, and notwithstanding the failure of the essential purpose of any remedy set forth herein, shall VK Scales, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability:

  1. Third-party claims against you for damages
  2. Loss, damage, or disclosure of your data
  3. Special, incidental, punitive, indirect, or consequential damage, including but not limited to lost profits, business revenue, goodwill, or anticipated savings. In no case shall the total liability of VK Scales, its affiliates, suppliers, resellers, or service providers for damage from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.

The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property, or damage to tangible personal property for which VK Scales is liable under the law.

As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.

8. Warranty Period

  1. Whole Unit (except for battery): 12 Months
  2. Battery: 6 Months, Not Damaged and Corroded, Charge Cycle Less than 200 Times
  3. Accessories: No Warranty

The warranty period varies based on local laws and regulations.

VK Scales reserves the right to a final explanation of the above policies.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vidk.scales@gmail.com.